Change Therapies takes your privacy seriously and is committed to protecting your personal information. This notice sets out how the information that you provide is used to support the provision of services.

Who are we?
Change Therapies is a service provided by Kay O’Reilly

Your information
If you make an enquiry through this website or social media your email address will be stored along with your enquiry in our email database. We will only contact you in relation to your enquiry unless you have stated you are happy to receive marketing communications from us.

Once you are a Change Therapies client we will need to collect data such as your name, address, contact details and emergency contact details. We will also need details about your health and wellbeing, including the details of your Doctor and any medical conditions you may have. Without this information, we cannot provide a safe service. With your permission, we may publish feedback you have given on our website or social media, however, only your first name will be used as an identifier.

How your information will be kept
Your Change Therapies Registration Form with your contact details and any other personal information you chose to provide, along with the ‘Privacy notice receipt’ form, will be kept in a file and be locked away on our premises. The information will also be kept in a secure password protected online database.
Your phone number may also be saved as a ‘contact’ in our phone for ease of use which is protected by a password/fingerprint identity unique to us.

How the law applies to Change Therapies use of personal information
We will only use your personal information if we have:
– Asked you and have a record of your recent consent for us to do so.
– A legal obligation to use or disclose information about you.

Change Therapies will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities.

You can withdraw your consent to the use of your information at any time by calling emailing kay@change-therapies.co.uk, however, please be aware that this may result in the end of services being provided.

How long do I need to keep information?
Changes Therapies will hold your information for no longer than three years since we have last heard from you. After this time any paper or electronic records will be shredded and disposed of/deleted and any contacts in our phone deleted.